General Terms and Conditions
General terms and conditions
[:es]Contents[:][:en]Table of Contents[:]
Products
Methods of payment
Invoices
Shipping Policy
Return policy
Conflict resolution
Legal Aspects
Specific Terms and Conditions - Discount Coupons
Customer/user obligations
The conditions stipulated hereinafter shall come into force between the parties only when the seller has confirmed the order and sent the buyer all of the above conditions. when the seller has confirmed the order and sent to the buyer all the conditions set forth.
1. Coverage of our products.
FAMILIA MARTINEZ BUJANDA S.L. (hereinafter FAMILIA MARTINEZ BUJANDA S.L. with CIF B01486778 domiciled in DIPUTACION S/N (01320 OYON) ALAVA, operates through the website https://www.shopfamiliamartinezbujanda.com only in Spanish peninsular territory.
The use of this website as well as any purchase made on it is considered made in Spain, and therefore subject to the Spanish laws and regulations in force, where applicable, without prejudice to the legislation that may be applicable according to the condition of the consumer.
2. Contracting procedure. How can I buy online?
In order for you to access the products offered by FAMILIA MARTINEZ BUJANDA S.L.and make a purchase, you must freely and voluntarily provide the personal data that will be required.
It is informed that in accordance with the requirements of art. 27 of Law 34/2002 of Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:
Buying in FAMILIA MARTINEZ BUJANDA S.L. is very simple. Just follow the steps below:
- Click on the product you wish to select and press the button: “add to cart”. In English, “add to wishlist”. <<The cart is located at the top right of the page.>>
- If you wish to continue shopping, you must click on the button, you can select other products that will be added to the cart. You can see your products by clicking on “view cart”.
- Once you have selected the products you wish to purchase as well as the number of units, or lots, you must click on “checkout”. You need to create an account to finalize your order.
- You will then need to provide us with your personal information. On the same screen, you have the basic information on data protection, as well as access to the second layer of information (detailed information on the privacy policy).
- On the same screen, you must indicate a delivery address and chosen shipping method. Or, in the case of a gift, indicate the recipient’s data. To do so, you will need to click on the question “Is it a gift?”
Before clicking on the “Finish order” button, you will see an informative clause on data protection. In addition to accepting the processing of your data in order to process your purchase, you must read and accept these General Terms and Conditions, which are the ones that will govern the contract. You may download the General Terms and Conditions, if you wish. You can also accept the sending of commercial information and the sending of the invoice in electronic format.
The prices applicable to each product will be those published on the website, and automatically applied by the contracting process in the last phase of the same. In any case this will always be previously communicated to the users.
For any information about the order, the user can contact customer service through the following form
contact form
or by e-mail at lvillegas@bujanda.com, or by telephone at (+34)941 450 876 . Customer service hours are Monday to Friday from 9 AM to 6 PM.
FAMILIA MARTINEZ BUJANDA S.L. reserves the right to modify its prices at any time. Products will be invoiced at the price in effect at the time of purchase.
3. Product information.
The descriptions of the products offered in the portal are based on the FAMILIA MARTINEZ BUJANDA S.L. product catalog.
The products presented on our website are a careful selection of our collection. We have taken special care to accurately display the colors and characteristics of our products. Given the different quality or resolution of the monitors or devices used by the user, it is imperative that you carefully read the product description in the purchase order form as this does not depend on such contingencies.
You can have the possibility to rate and comment on our products.to avoid offensive, violent, illegal, illegal comments, spam, etc., andThese will be subject to our validation. You will be solely responsible for the comments that you may leave on our website, not being responsible in any case MARTINEZ BUJANDA FAMILY S.L. of the same, nor having any obligation to publish them. We inform you that freedom of expression and information does not include the right to insult or glorify unlawful conduct. As responsible for the website, if we become aware of any offensive, denigrating or otherwise violent comments, we will immediately remove them. If you are aware of this, please let our company know through the contact methods indicated above.
Likewise, in order to guarantee more complete information, we will also indicate whether or not the product is in stock. In the event that there had been an error in which the product was shown as available and it was not available after the purchase had been made, MARTINEZ BUJANDA FAMILY S.L. will inform the User of such contingency so that he/she can proceed to the total or, if necessary, partial cancellation of the order together with the refund of the amount paid.
4. Price information.
The price of each product will be the price stipulated at any given time on our website. Although we try to ensure that all prices listed on the site are correct, errors may occur. If we discover an error in the price of any of the services you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.
Prices may change at any time, without affecting orders already placed.
The prices indicated for each service will be expressed in Euro currency (€).
Unless otherwise stated, the prices of the products shown on our website include the legally applicable taxes (Spanish VAT).
The shipping costs and applicable taxes will appear broken down at the time of purchase (payment screen), so that the user can know exactly what the final price of the product is and how it conforms.
5. Sales promotion
They shall be considered as sales promotion activities:
- Sales on sale
- Sales on sale or promotion
- Sales of balance sales
- Liquidation sales
- Sales with gift
- Direct sales offers.
In all cases in which our entity carries out any of the above sales, the announcement will specify their duration and, if applicable, the special rules applicable to them. The duration of each discount period shall be freely decided by the entity.
In the case of items with a price reduction, the previous price shall be shown together with the reduced price, except in the case of items offered for sale for the first time.
If the advertised sales do not include the information set forth in the preceding paragraphs, it shall be understood, as indicated in these conditions and in this section, that the price may vary according to demand, not responding to a specific term or a specific promotion. In other words, they will be RRP (retail price) prices.
In the case of sales with a gift or incentive, this may be delivered within the term determined by the sale without exceeding the term established in each Autonomous Community, which in any case shall not exceed three months from the expiration date of the promotion.
6. Shipping costs.
- Free, on orders over 75 euros (€).
- Otherwise, shipping costs will be from 9.5 euros (€).
7. Offer and acceptance.
The contracting procedure and pre-contractual information is in Spanish and this language will be used to carry out the contracting. If it can be carried out in another language, this will be indicated before starting the contracting procedure.
8. Information on means of payment.
The payment of the price through the web is made at the time of purchase and FAMILIA MARTINEZ BUJANDA S.L will send an e-mail confirmation of the purchase informing about the expected date of receipt of the product.
MARTINEZ BUJANDA FAMILY S.L. declares that it does not have access to or store sensitive data relating to the means of payment used by the User, except those strictly necessary for the management of the payment. Only the corresponding financial institution processing the payment has access to this data for the management of payments and collections. Once the purchase process is completed, an electronic document formalizing the contract is generated and can be printed by the user.
MARTINEZ BUJANDA FAMILY S.L. reserves the right to cancel orders in accordance with these terms and conditions. The reasons for cancellation can be consulted in the specific section that regulates them.
What payment method can I use to make my purchase online?
The payment of the products offered by the entity may be made by means of:
- [REDSYS] Credit or debit card. Visa, Visa Electron 4B, Visa International, MasterCard. (No increase in the final price).
If your payment method is by credit card, by clicking on “Buy and proceed to payment” you are confirming that the credit card is yours. If you receive a notification that your card has been declined and you have verified that the card has not expired and that the information number associated with your card does not contain any errors, you should contact your bank first to find out the reason for the declined or unauthorized card..
- Bank transfer.
- Discount coupons. See specific coupon conditions by clicking here.
click here.
[INTERNAL NOTE. INCLUDE HYPERLINK].
Once the order has been placed, the company will confirm your order within twenty-four hours (24 hours) of your request. These General Terms and Conditions will remain on this website, and must be accepted by you prior to payment.
How can I pay by bank transfer?
If you have chosen bank transfer as your method of payment, you have a maximum of 2 working days to make the transfer. The order will begin to be processed once the company has proof of payment.
If we have not received the payment within 2 working days, we will proceed to cancel the order.
What information should I use to make the bank transfer?
It is very easy. Once you have selected this payment option, you will need the following information to make the payment:
- Beneficiary: Familia Martínez Bujanda Comercial SL
- IBAN: ES22-0049-5093-97-2616010126
- Subject: (indicate order reference/ order number )
The transfer costs will always be paid by the buyer.
Is it safe to enter my credit card information on the web?
As you can see in our security policy, our payment is secure using the means indicated. Our online store has an SSL certificate that allows to protect the banking information transferred in the purchase process using encryption methods. Confidential credit or debit card payment data is transmitted directly and securely to the financial institution.
When making the payment through a secure payment gateway, the system will automatically verify that the credit card is enabled for Secure E-Commerce. It will then connect to the issuing bank, which will request authentication and authorization of the transaction.
My card has been declined, what can I do?
If you receive a notification that your card has been declined, you should first contact your bank to find out why. However, this can occur for several reasons:
- The most common reasons why a payment is rejected are related to
payment security policies
. When making the payment through the secure payment gateway, the system will automatically verify that the card is activated for Secure E-Commerce. It will then connect to the issuing financial institution, which will ask the buyer to authorize the transaction by means of a personal authentication code. The transaction will only take place if the credit card issuing bank confirms the authentication code, at which time the card will be charged. Otherwise, the transaction will be rejected. - The card may be expired. Check that your card does not exceed the validity date.
- Credit limits or withholding of funds. The card limit for purchases may have been reached.
- Incorrect data entered. Check that you have filled in all the requiredfieldswith the correct information.
In any case, your bank is the only one that can provide you with the exact reason why a payment has been rejected.
My card has been used fraudulently, what should I do?
You must notify MARTINEZ BUJANDA FAMILY S.L. via e-mail or telephone, of any undue or fraudulent charge on the card used for purchases on the web, in the shortest possible time, in order that MARTINEZ BUJANDA FAMILY S.L. may take any steps it deems appropriate.
Invoice information.
The company generates invoices in electronic support as long as you previously authorize us at the final moment of the purchase. In case you have not marked the consent to receive the invoice in electronic format, we will provide you with your paper invoice together with the shipment of the order, since this will be the default format.
If you had not checked the box authorizing the issuance of the invoice in electronic format but you are interested in having it in such format, you can request it later through your user area in case you are a subscriber of any product or service of our company or by writing to the e-mail address provided in these conditions.
The invoice will be issued in the name of the natural or legal person placing the order, so the User must make sure to enter the correct and complete data of the buyer.
Subsequent changes will not be possible.
FAMILIA MARTINEZ BUJANDA S.L. warns that, in order to preserve the confidentiality of the data, only duplicate invoices will be issued to the contract holder. Duplicates will not be issued to third parties.
9. SHIPPING POLICY.
Delivery time.
The maximum delivery time for products is from 1 to 3 days, including working days and once the payment is made according to the chosen method. If for any reason the order cannot be delivered on time, we will notify as soon as possible.
All deadlines are in working days and once the payment is made according to the chosen means of payment. If, for any reason, the order cannot be delivered on time, we will notify you as soon as possible.
We inform that we do not deliver products on Saturdays, Sundays, national, regional and local holidays.
Place of delivery.
FAMILIA MARTINEZ BUJANDA S.L. undertakes to deliver the product in perfect condition to the address indicated by you, which, in any case, must be in Spain.
In order to optimize the delivery process, the address you provide must be an address where delivery can be made during normal business hours.
In such a way, FAMILIA MARTINEZ BUJANDA S.L does not assume any responsibility when the delivery of the product does not take place as a consequence of the data provided by the user being incorrect. false, inaccurate or incomplete or when delivery cannot be made for reasons beyond the control of the shipping company assigned for this purpose, such as the absence of the addressee, in these cases.
Transfer of risk and ownership.
Delivery is deemed to have taken place from the moment the product has been placed at the disposal of the User or a third party indicated by the User (other than the carrier) at the indicated place of delivery. The risk of the products (including, but not limited to, loss, damage or theft) shall pass to the User from the time the product(s) are made available to the User. However, in the event that it is the consumer and user who orders the transport of the goods or the carrier chosen is not among those proposed by the entrepreneur, the risk shall pass to the consumer and user with the delivery of the goods to the carrier, without prejudice to his rights against the latter.
Delivery problems.
If there is any discrepancy or visible problem with the order at the time of delivery, you must not accept the delivery and must state this on the delivery note or other means used by the carrier. In case of acceptance of the order with noticeable damage or visible defects, there may be problems for the return of the order. However, both in these cases and in those cases in which the defects were detected at the time of opening the package, you should contact us immediately. through our email lvillegas@bujanda.com leaving us your personal data and order number, a photograph, description of the discrepancy or problem and we will contact you shortly to try to solve the incident.
10. PRETURNS POLICY.
Right of withdrawal. (NOTE: Include withdrawal form)
Products that do not fall under the exceptions of Art. 103
To return a product, as an individual, you have a maximum period of fourteen (14) calendar days from receipt of the product.
The return shipping costs will be borne by you.
at your expense.
Examples of non-application of the withdrawal period:
- Food and beverages usually served at home.
How should you proceed to return a product?
- The products must be returned in the same condition in which you received them, together with any related accessories, and it is advisable to attach a photograph of the condition of the product and packaging.
- You will be responsible for the cost of returning the product.
- Under no circumstances will we accept returns sent freight collect.
Once we verify that the products you return to us meet all the specifications of the Return Policy, we will send you an email informing you that the return has been accepted.
Whatever the payment system used by you, the refund of the amount will be made in markingThe delivery time will be as soon as possible, but always within a period of 14 days after receipt of the product in our warehouse . In the case of payment by bank transfer, in order to make the refund you must attach an account number on the return form where you can make the payment.
If you have any questions about the return process, please contact us through the contact e-mail lvillegas@bujanda.com or call our Customer Service (+34) 941 450 876 / (+34) 969 129 700.
To make a return you must give the products to the carrier together with the return form which you can
download here
.
Product information.
The products presented on our website are a careful selection of our collection. We have taken special care to accurately display the colors and characteristics of our products.
Of course, the calibration of each monitor is different, and we cannot guarantee that your monitor displays colors with complete accuracy.
Returns of defective or wrong products
In the case of wrong products, in bad condition, or with any other defect or flaw, we will proceed to refund the full amount according to the same payment method chosen by the customer within a maximum period of 14 days. To do so, you can contact us within 24 hours of receiving the product, through the contact email lvillegas@bujanda.com indicating the error or defect along with your personal and order data.
Legal guarantee.
The User may exercise the legal guarantee of THREE YEARSThe warranty is based on the current regulations on the guarantee of consumer products, the Royal Legislative Decree 1/2007, of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. In addition, it shall be obliged to maintain the stock of repair parts and adequate technical service for 10 years from the date on which the product ceases to be manufactured.
To make use of the warranty, it is advisable to keep some proof of purchase.
In case of doubt, the User can contact us by e-mail at lvillegas@bujanda.com or by phone at Customer Service (+34) 941 450 876 / (+34) 969 129 700.
11. Conflict Resolution.
Applicable law and jurisdiction.
The relationship between FAMILIA MARTINEZ BUJANDA S.L. and the Consumer and User shall be governed by the Spanish legislation in force. In accordance with the provisions of Article 90.2 of the TRLGDCU, all disputes and claims arising from this legal notice shall be resolved by the Courts and Tribunals of the consumer’s domicile.
Out-of-court dispute resolution.
In accordance with the provisions of Article 14.1 of Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution in consumer matters, the consumer and user is informed that in the event of a dispute, he or she may have recourse to out-of-court dispute resolution online:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
Minors.
FAMILIA MARTINEZ BUJANDA S.L. directs its services to users over 18 years old. Minors under this age are NOT authorized to use our services and should therefore not send us their personal data. We inform that, if such a circumstance were to occur FAMILIA MARTINEZ BUJANDA S.L is not responsible for the possible consequences that may arise from the breach of the notice established in this clause.
Claim forms
In case you wish to file a complaint, we inform you that we have complaint forms at your disposal that you can request by e-mail: lvillegas@bujanda.com.
The complaint form can be submitted to the Municipal Office of Consumer Information (OMIC) closest to your home, or at the Directorate General of Trade and Consumer Affairs. It is advisable to attach any document (contract, invoice, quotation, etc.) that may serve as proof of the claim.
Click HERE to download the complaint form.
Intellectual Property Claims.
FAMILIA MARTINEZ BUJANDA S.L respects the intellectual property of third parties. If you consider that your intellectual property rights have been infringed, please inform us of this incident by e-mail: lvillegas@bujanda.com
12. Security policy.
MARTINEZ BUJANDA FAMILY S.L
has contracted an SSL certificate for its website.
An SSL certificate protects all personal and confidential information that may be handled on a website, regardless of the information being transmitted, such as from any of the website’s contact forms to the server, or data entered for newsletter subscriptions or access to protected areas, etc.
The website address will appear in green, activating the “https” protocol that allows secure connections from a web server to the user’s browser.
13. Specific Terms and Conditions. Discount coupons and sweepstakes in social networks.
Organizing entity.
The website visited is owned by FAMILIA MARTINEZ BUJANDA S.L with registered office in DIPUTACION S/N (01320 OYON) ALAVA with CIF B01486778
Registered in the Mercantile Registry of ALAVA in volume 1492 Book 0 Folio 128, Page VI-15598 hereinafter THE OWNER.
You may contact the OWNER by any of the following means:
- Telephone: 628 046 505 / 608 583 776
- Contact e-mail: pcobos@bujanda.com
ACTIVITY/ SECTOR OF THE ENTITY:
What are the discount coupons?
Discount coupons are promotional offers that allow a partial or total discount on the price of the order or product. Coupons only apply to products and not to shipping costs.
Discount coupons may have some additional restrictions or limitations (for example, a limited number of coupons, or a certain redemption period). In these cases, these additional conditions can be found in the text accompanying the coupon. If the discount coupon is no longer valid at the time of booking, you will be informed before payment is made.
Place and date.
Discount coupons can be applied to specific locations and users, to specific products and on specific dates. The conditions of each campaign will be provided together with the distribution of the discount coupon.
How to participate.
With regard to the discount coupons promoted by the company, the general contracting conditions indicated on this website together with the specific conditions of each of the coupons are applicable.
In order to take advantage of your discount, you must enter the redemption code on the Payment and Shipping screen and select “Add” before paying the remaining amount for the order.
It is very important to always refer to the applicable terms and conditions for full details or requirements of the coupon or offer.
- The discount coupons are for personal use and are not transferable and cannot be used by third parties, except in the case of exceptions indicated in the Specific Conditions.
- Anyone using discount coupons must be 18 years of age or older.
- Discount coupons are not cumulative with other promotions of the organizing entity.
- Only one discount coupon can be used per order and per shopping cart.
- Coupons are non-refundable, must be used on a single purchase of one or more products purchased through this website and cannot be redeemed for cash.
- The discount coupons can be used for payment from a certain minimum purchase amount taking into account the final sale price (VAT included), excluding shipping costs.
- In the event that the amount of the discount coupon does not cover the final sale price (including VAT), you must pay the difference, which will only be possible using the means of payment indicated in section 7 of the General Conditions of Sale. “Information on means of payment”.
- In the event that the coupon has a higher value than your order, the difference will not be refundable, nor can it be accumulated for a subsequent order. Therefore, if you do not use the full value of the discount coupon on the order, you will lose the difference.
- Discount coupons are valid for the purchase of a specific selection of products or at a specific time and will expire if they have not been used after the period of validity of the coupon.
- It is not allowed to sell, trade or acquire discount coupons without the express authorization of FAMILIA MARTINEZ BUJANDA, S.L.
Error messages.
- If a coupon has been used in previous purchases, an error message will be displayed stating “Coupon name is invalid”.
- If when trying to redeem a coupon you see a message that it cannot be applied to the order you are trying to process, you should check the following:
- The coupon has not been redeemed.
- The coupon has not expired.
- That the coupon has been entered correctly.
- That the item you wish to purchase complies with the stipulated conditions, otherwise you will not be able to enjoy the discount.
Sweepstakes in Social Networks.
In the event that we conduct sweepstakes on Social Networks such as Facebook or Instagram, you should be aware that these platforms do not sponsor or partner in any way with the organizer of the sweepstakes.
The participant exonerates Facebook / Instagram from any kind of liability caused by the non-compliance with the Legal Bases of the sweepstakes.
INDICATE CUSTOMER SERVICE HOURS
ONLY IF THE PERSON EXPRESSLY AUTHORIZES THAT IT BE ISSUED IN ELECTRONIC FORMAT, WE COULD AVOID THE PAPER FORMAT.
